Cancellation Policy
Here’s the updated Cancellation Policy translated into English, incorporating the provided contact details:
Cancellation Policy
1. Additional Covered Situations
Detailed guidance is included for specific scenarios such as:
- Medical Emergencies: Documented medical emergencies not related to endemic diseases may be considered for a refund.
- Severe Personal Loss: Situations such as the death of an immediate family member may qualify for consideration.
2. Flexibility for Specific Conditions
Flexibility is provided for exceptional cases:
- Negotiable Refunds for Partial Stays: If a guest begins their stay but needs to leave early due to covered events, a partial refund may be considered.
- Advance Cancellation Encouragement: For situations not covered by this policy, guests are encouraged to inform us as soon as possible for a better resolution.
3. Guest and Host Responsibilities
Clarifying responsibilities in case of emergencies:
- Guest’s Responsibility: Ensure that all necessary documentation (e.g., medical certificates, government advisories, etc.) is promptly provided.
- Host’s Responsibility: We are committed to assisting guests in navigating cancellations and refunds, providing clear responses within 24-48 hours.
4. Non-Refundable Fees or Services
Clarification on whether certain fees or add-ons, such as cleaning fees or non-refundable deposits, are excluded from refunds under this policy.
5. Travel Insurance
We recommend guests purchase travel insurance to cover situations not outlined in our policy.
Travel Insurance
We strongly recommend that guests purchase travel insurance to protect their travel plans from unforeseen events not covered by this policy, such as transportation disruptions or personal emergencies.
6. Policy Updates
We’ve added a note on the frequency of policy updates and how these will be communicated.
Policy Updates
We may revise this cancellation policy periodically. Changes will be communicated via email or published on our website. The version of the policy in effect at the time of booking will apply to your stay.
7. Examples for Clarity
Practical examples are provided to illustrate covered and non-covered scenarios:
- Example of Covered Event: A guest cannot travel due to a government-imposed lockdown announced after booking.
- Example of Non-Covered Event: A guest’s flight is canceled due to airline staffing issues unrelated to natural disasters or government restrictions.
8. Environmental Disruptions
Clarifying whether environmental issues, such as power outages, water shortages, or maintenance problems at the property, may qualify for a refund and under what conditions.
9. Communication Channels
A list of communication channels for emergencies or clarification about the policy:
Contact Us
- Email: geral@welcomadeira.com
- Phone: +351 965 624 754
- Messaging Platform: WhatsApp +351 965 624 754
10. Transparency in Refund Timelines
Expanded details on refund processing times and handling potential delays:
Refund Delays
In rare cases, delays beyond the stated timeframe may occur due to banking or processing issues. If you do not receive the refund within the expected period, please contact us with your booking details.
This updated policy ensures clarity, transparency, and adaptability to guests’ needs. Let me know if you need further refinements!
